And The Rain Is Back

Well the rain has made it's way back and it's going to be sticking around here for a while, apparently. What a shock, right? It's actually starting to get to be normal at this point. In any event, tomorrow's weather is supposed to turn "Bloody Arctic" according to our UCD coordinator. They are expecting sleet, snow/hail, rain, and lots of wind tonight, tomorrow, and Friday. However, Saturday and Sunday are supposed to be really great, which is awesome because we're supposed to be going to the horse races on Sunday. Today was the first day with a different class - Investment and Portfolio Management. It was pretty cool in content but 3 hours  in the dark was a little bit on the trying side. I think it's going to be a really great class since this is the first time that we'll actually get into the nuts and bolts of investment vehicles and securities products other than bonds and common stock. Today was hedge funds and derivative markets.

Just a comment that my BU colleagues and some other exchange students have made so far: Irish students don't really seem engaged with the classes. I do have some evidence to back up this claim. As soon as students enter the class, they start up their computers, plug in their internet, and fire up chatting software or browse to social networking websites. True, some do actually take notes but most don't.  Is this because they don't really have a stake in coming to University? I mean, yes, $45,000 a year for BU is definitely a motivator for me.

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James In Dublin Newsletter

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Well, the Eagle (that's me) has landed! I've safely arrived here in the Emerald Isle and I couldn't be happier! It's rainy, windy, cold, and expensive but I'm away and having a blast. Of course, I miss you guys back home and all too ;-) . I hope this email finds you all well and good back in the USA where a dollar really is a dollar and not 60 cents.

This newsletter is going to be an occasional note put out by yours truly to try to keep all of you that aren't IM'ing or Skyping me on a regular basis. Speaking of which, you can find all the ways to contact me at http://www.jamesindublin.com/contact. Feel free to call, text, whatever you want and I'll try to respond as soon as I can.

So, what have I been doing?! Other than starting the first two days of classes, it's been an exercise in thriftiness, Guinness, and meeting WAY too many people all at once. Some of my observations thus far: if it's not raining, it's windy; if it's not Guinness it's not beer; the only way to meet people (in a platonic sense of course) is to go "out" - a.k.a. pub/club; the Euro makes my savings look insignificant. If you hadn't figured it out yet, it's expensive to live abroad and the current state of the Dollar puts us Americans at a HUGE purchasing power disadvantage.

Enough complaining. It's been an absolute dream to be here, it really has. Sometimes I have to step back and realize that I'm taking classes thousands of miles away from my best friends, my favorite haunts, and the familiarity of Commonwealth Avenue. I'm sure that the Dublin City Centre will become a new fixture of familiarity at some point it the not so distant future, hopefully, and I'd be more than happy to show it to you if you decide to come visit. Officially I can't host anyone in our apartment but the reality is that there's space enough on the floor and my room has its own bathroom with shower.

Let's go out with a story - this tale comes from the first Saturday we were in country... the 3rd night since arriving. Our group of 11 BU students were on our way to a pub in Raneleigh, just north of campus. It was latish - for me anyway - at about 10pm. As we walked along the sidewalk as a group, I felt a sharp pain in my arm like someone had hit me with a stick or something - come to find out it was an egg. We were, I was, egged in the first 72 hours of being in this country, which is supposed to be filled with some of the nicest people in the world. Let me tell you, Mr. I drive a car on the wrong side of the road and throw eggs at Americans, we were none too pleased with your mischief. But really... were we THAT obvious to the locals?!

I hope you found this entertaining - remember to sign up with the link to the newsletter for further fun tales and antics. This message will be posted up on the main site, http://www.jamesindublin.com too in case you delete this pretty little message before you get a chance to click the links. There's a sign up box in the right hand navigation of the website as well.

Cheers,

James Connors

International Student Extraordinaire

It's Blowing a Gale Out

Well it's true - the wind has seemingly blown into this strange little country called Ireland where the skies are grey and rainy and the people are strangely happy to talk for ages!  Don't get me wrong, they're more than friendly and that's a great thing but gosh, I see where my family gets it!  In all honesty, it's been a very crazy weekend since getting here and as such I'm a bit tardy with my web responsibilities. Thursday morning was our first taste of what it meant to be in Ireland.  After a long flight over night from Logan (surrounded by screaming babies mind you) we arrived to be greeted by a rather disinterested Guarda (Police office of Ireland) passport inspector who told me gruffly that I was authorized 30 days in the country... this would be only the beginning of the confusing revelations from over the next 4 days.  Finally we met up with the others in our group and collected our bags.  It appears that I packed much less than most of the others (this would come in handy in the next leg of the trip).

Obviously, after baggage comes communication so our group of 8 (3 had arrived at 5am) descended upon the poor Vodaphone store where we picked up sim cards and cell phones.  Speaking of, my new number here in Ireland is +353 87 656 7404 for those of you that are interested.  Next, we were introduced to the weather - POURING RAIN!!  We got soaked whilst waiting for the correct AirCoach to pick us up.  Of course, as soon as we loaded onto the luxury bus, the sun came out... for a while.  We ventured forth to the city center and beyond, eventually coming to the UCD Belfield stop.  Unfortunately, the rain decided this would be the perfect time to start pouring it on again.  We were caught out in the open when the coldest, most bone chilling rain I've ever experienced fell down on our heads.  It gets better - the reception desk decided we looked smart enough so she gave me the campus map... in Gaelic... :-(.

It took us about half an hour to find out accommodations on this campus but we were pleasantly surprised when we did.  My apartment is AMAZING!!  HUGE common room and kitchen (no oven though :-() with each room having their own bathroom and shower.  The beds are tiny but we have ample storage and a nice big desk to work on - things were on the up and up.  The group on campus met up with the off campus kids (they're staying 2km north) at around 2:30 to pick up our student ID cards after which we wandered over to one of two student bars on campus.  Darts, pool, Guinness, and the like were the cure to our travel hangovers and signaled our arrival.  Of course, we decided the campus pub wasn't good enough so we ventured into the city center not really knowing where we were going but knowing what we needed - food and SHEETS!  Luck would have it that we got off the bus at St. Stephen's Green right next to a large mall where we found most everything we wanted.  Then it was back to the dorms and to our beds.  All told, we were up for a good 45 hours and I was BEAT!

Friday was our orientation to UCD which included a briefing by the directors and coordinators within the Quinn School of Management, a campus tour in the rain, and a rather tasty bag lunch.  Shopping and pubs were the order of the evening... but we had a bit of a twist.  The first came as we were walking in a large group to the pub in Raneliegh where the off campus people are staying - I was egged... that's right, one of these previously mentioned nice Irish persons decided that I was too good of a target and threw an egg at me.  Luckily it bounced off my arm, struck another person in the back and then broke only after hitting the ground.  Needless to say we were all a bit shocked and didn't really understand what just happened.  We made it to the bar - it was filled to the brim with 40's and 50's (year olds) - and we were immediately met with people carding us.  Unfortunately not everyone in our group is 21 so they wanted us to leave... we were packing up to go when the bar keep came over and asked for our order.  Apparently the owner couldn't pass up 11 Americans looking to spend a few Euro at his establishment.

Later that evening Larry and I had the walk of our lives.  Back in the rain - the cold, drenching rain, we walked back to campus from the pub.  We started at about midnight.  After an hour of walking, it became clear that we weren't where we should have been... we were lost(ish) in Dun Loughaire and we were getting tired.  After finding a map at a local bus stop, we were about 1.5-2 km off track and needed to get over a "mountain" in order to make it back to campus.  Thanks to my superior powers of navigation (haha... that's a laugh) we were able to get back to campus in one piece but not before confronting another danger of the Irish 'burbs - Teenagers.  There was a large gang of teenagers beating each other drunkenly on the same road that we needed to take to get over the mountain.  Being smart, we kept moving quickly without making eye contact and got away.  Well, we thought we had... until we looked back behind us to see a few of the group running after us.  Lucky for us we were able to get away and keep the from catching up but it was a scary experience none the less.

Saturday was our orientation to Dublin from our program coordinator for BU.  This consisted of a monument scavenger hunt all over the city center... in the rain.  Are you starting to see a pattern?  It was fine and fun but we were ready to get back to home since it was already dark when we were leaving... a 4:30...  Before we hit the bus back, we went in search of the 2 Euro store and the Lidl supermarket.  Finding bargains at both, we made our way back home finally and called it a night.  Sunday would be a day of rest until 8 when we found ourselves at a bar watching the Pat's topple the Chargers in the AFC championship.  It was a good day to be sure - rainy, but good.

Today is gorgeous outside - the first day of blue skies and sun that we've had and it's the first day of classes.  It must be a good Omen.  However, when there isn't rain, there's wind and as our UCD coordinator put it, "it's blow'n a gale" out there.  I was almost taken off my feet as I crossed the open field between my dorm and the Quinn building.  In any event, I've been at this for a while and now it's time that I got on to my first class.  I'm hoping that the rain will hold out until I can get out of class so I can get some photos of the campus and such put together and posted up.  Thank you all for your emails and phone calls.  Don't hesitate to get me on one of the connections I listed under the contact page.

8 Hours Until Aer Lingus Sweeps Me Away

That's right, it's now 11am EST and in 8 short hours I will be getting onto the proverbial chariot ready to whisk me away to a new world. I think I'm ready. I've done my homework, packed the bags, weighed out the luggage (It's far too heavy for sure), and said some really hard 'see you later's. This isn't going to be an easy change, I don't think, not having all the things that make everyday "normal." But isn't that the point? Study abroad, in my mind, is all about stepping outside of the normal hustle and bustle - the daily grind. Yes, I'll meet people that might not like me because of my citizenship. Yes, I'm going to have to learn to deal with people driving on the wrong side of the road (that's humor btw ;-) ). All of that is part of the experience. During my semester abroad, I'm going to have the unique opportunity to study at a new school, meet new people, do new things. I won't be condemned to walking along Commonwealth Avenue playing the life or death game of "Dodge Car" just to get to class. I'll be getting a different view of the our country, the world, and all of humanity (if everything goes according to plan).

All that said, leaving is still difficult. How do you say "Goodbye" or "See you in 6 months" to people that you've spent practically every day with? How do you express the sadness and loneliness you'll feel not having them close by? How do you tell them that everything is going to be all right and fine? You can't. It's impossible to express in words all that you wish to say. It's impossible to get that across in a few minutes of goodbyes. It's too difficult a feeling to communicate among strangers and worse - so, you do your best. You make the efforts. You show the intent and try to look at the positives.

At least this time, when I leave, I'll know when I'm coming back - a firm goal to work towards. Please, don't take that to mean that I'll be counting down the days until we leave Ireland because that wouldn't be accurate at all. In fact, I have the benefit of being so swept up in all things Dublin that I won't have much time to stew on these thoughts after I step on that plane.

On the upside, Dublin is in a heat wave at 43 Degrees F, and only light rain forecasted for our arrival :-P. Lots of rain gear and warm clothes will be the staples for fashion these next 6 months - though for my friend from Seattle, this might not be that big of a change.

Once I'm settled in at UCD (University College Dublin) I'll be able to send out a mass email pointing everyone here and updating them on how to get ahold of me while I'm abroad. As for this website, I think It's going to become a regular travel journal of sorts that I update on a regular basis (schedule unknown at the moment) but rest assured, you'll have plenty to read.

Until next time, safe travels to all and take care!

-James

A Beautiful Start to a Green Year

There's less than 48 hours before I am speeding across the Atlantic Ocean on my way towards what I am sure will be a VERY exciting semester studying abroad in Dublin, Ireland.  That's right, I, James Connors, will be spending roughly the next half year studying abroad in a the Emerald Isle.

Ok, James, big deal - why am I reading this?  Well, I'm going to be using this as sort of a travel journal.  I'll try to write often with personal experiences, insights, trip recaps and the like.  I plan to have this as sort of the nerve center for those people that want to keep up on me or as one friend put it "trans-atlantic stalk" me as I take part in this new and different place.  Check out the different pages linked above for more information about the blog, contact information, schedules and more!

Let me throw out some basics:

  • Day of departure - January 16, 1900hrs EST
  • Day of return - June 22 (Tentative)
  • Place of study - University College Dublin, Quinn School of Business (Belfield, Ireland)
  • Areas of study - Information Systems and Finance
  • How to contact me - go to the CONTACT page

Well, that's all for now.  I'm going to throw the contact information up so that the link works and then get on my way to bed.  Goodnight, everyone!  I hope that 2008 is shaping up for you all as well as it has been for me!!

I Started a Couple of Different Projects

It has been far too long for this blog to get updated.  It's true, weeks and months have moved past and settled without a single update, not a word.  I kept promising so many things and didn't get you anything.  I'm sorry about that everyone, I feel badly.  That all said, I want to show you a couple of the projects that I've been working on. Number 1:  SCHOOL!

Some of you know that I'm in Boston University School of Management's Cross Functional Core Curriculum program.  For those of you who don't know what this innovative program is, let me fill you in.  CORE, as it's known, is a comprehensive class sequence that integrates four different classes together as you work in a team towards building full business plan.  What constitutes an integrated program?  Well, let me put it this way: I take four classes that are in different subjects but the topics, the goals, of each class is to provide you with more information about your business plan.  Marketing, Operations Management, Finance, and Information Systems classes feed us bits of information that we must assimilate and coalesce into a complete and manageable business plan.

My team is working on a product known, right now, as the Portable Laptop Lock.  Without going into details right now, let me say that seven other teammates and I have worked countless hours designing, developing, marketing, building, and all the other applicable verbs, for this one little product that culminates in 30% of our grade.  Which is silly since we spend 80% of our time on the team project.  It's unique in that having one common thread throughout the course gives examples in real time, something solid and tangible to tie the business concepts to that we're working on.

Our product will be able to be found on our team website at http://www.hemispheresecurity.com where we'll be able to show off what it takes to be a real presence in e-commerce.

Number 2: College Tech Central

My other baby is my new podcast, College Tech Central.  But, James, what is a podcast? A podcast is very similar to a blog, sometimes called an audio blog.  I first got turned onto the idea over the summer when I was using a MacBook Pro provided by my office at ISPS.  It was so easy to play in the digital lifestyle.  Unfortunately, I didn't get out any shows before I had to turn the computer back out.  Macs make it so easy to build a podcast and produce and distribute the entire system.  Well, I finally got it up and going.  If you run over to the website you can see some of the great content that we're putting out over there.  I'm recording Information Systems lectures from Professor Shankar, with permission, as a student study resource.

Once the class winds down a bit, I'll be able to produce a more robust podcast that brings together so many more bits.  College Tech Central, Technology on Campus, is your home for technology news, tips, tricks, reviews, and secrets where we demystify computers and make it easy for students and young professionals.  Tune in sometime soon for some great content.

Well, that's all for now, everyone.  Thanks so much for surfing over and taking a look.  I hope that you bear with me as I try to get more work done and still maintain these blog posts at least on a weekly basis. Until next time, take care!

What Does it Take to Do Helpdesk?

This week marks the beginning of school for freshmen all around the country and it also signals the graying of hairs for helpdesk operators on campuses all over.  So, while sitting here on the phones helping frantic parents and ditsy students, I was pondering what it takes to do this job... and well.

First, I think Patience is probably the most important.  Students or corporate users are already stressed out that their computers aren't working properly and losing your patience with them will only result in badness.  Today, already, I've had four different parents basically yell at me that their computers bought from "YOU" (also known as the University's Computer store) and basically said it was my fault that it wasn't working correct.  After getting the user to actually plug the correct cord into the correct port, they felt really stupid.  This brings me to the next item.

Allow the users to Save Face.  Just because running a bash script to disable and enable the Network Interface Card (NIC) is like peeling a banana for you, definitely doesn't mean it is for them.  In fact, if it were that easy for them, then they wouldn't be talking to you in the first place.  By letting the client "win" they will feel better about technology and might actually learn how to fix the problem in the future.  This is a good thing since they'll be happy and might not need to call you back next time.

Without a doubt Technical Knowledge, is pivotal to running a successful help desk operation.  This is the bread and butter of all Information Technology Support, the skills and tools of the trade. You use this knowledge to determine the users problems and find possible solutions to their problems.  Also, when working with difficult users, your knowledge is your leverage in controlling the consulting experience.

Squishy Toys are to de-stress after those users that really drive you nuts.  Kongs for large dogs, beanie babies, or any other squeezable and slightly humanoid item can help you feel better when you're rather stressed out.

If you've got these tools you may very well be a good candidate for helpdesk operations.  However, if you don't really like dealing with people, can't communicate with "mortals" or otherwise have a bad attitude towards others, stop here and do not pass GO.

Adding Another Hat

Some of you may know that I recently accepted a new position as the Network and Web Administrator for Generations Incorporated.  If you've read this blog for long, you know also that I'm currently working desktop support for Boston University.  It's about 10:30 here in Boston and I was thinking about the transition in skills and knowledge of a job such as this.  Desktop support with Information Systems Planning and Support has been a really great experience where I've learned a great deal from the technical aspects to time management and relationship maintenance.  These are all skills that I'm able to apply to this new organization I'm working with. Unfortunately, as a student employee and the nature of the desktop support position, I have not learned much in the way of server technology.  Sure, this means that Generations Inc (GI) took a bit of a gamble with me since their prior admin was basically a brain-child genius.  On the other hand, having worked in an environment where you don't always see the whole picture or deal with users that honestly don't know what happened, I have learned the ability to troubleshoot problems.  Perhaps this, the ability to systematically find problems and resolve them in an orderly fashion, has been the greatest benefit I've gained from my work with ISPS.

Troubleshooting skills aside, I face a large learning curve when it comes to specific technology such as Windows 2003 Server, Windows Small Business Server, Terminal Services Server, and Microsoft Exchange Server 2003.  These particular OS's are my bread and butter - the daily grind if you will.  My primary tasks on a day to day basis are communicated via the task application of outlook and revolve around server maintenance and backup, desktop user support (similar to my position with ISPS), and longer term research and development projects.

I think I'll mention a couple of the projects I'm working on right now.  The first, a full inventory and audit of computer assets, users, policies, and infrastructure.  This is a rather basic concept - figure out what we have, where it is, and who uses it, then make changes as necessary.  Since we're such a small shop, it won't be difficult to get any one bit of information but to do the updates and remediation that I think will be necessary, I expect that I'll need some out of hours time.  The other big project I'm working on is to align mobile computing to our network where users with Blackberries will be able to sync with our servers or perhaps Windows Mobile devices will use the AirSync technology.  I'm still in the research phase for this project, gathering the raw numbers and information to then present to the directors in a report.

So what spurned all of this?  Well, I was bored for one.  I'm in the midst of a book that teaches the Windows 2003 Server information in a crash course sort of way.  I've been reading about installing, domain controllers, all sorts of bits about network infrastructure that I just needed a bit of a break and here I am.  In any case, I will bring this to a close.  I know I haven't been writing often but I think that my more regimented schedule will do well for my publishing cycle.

Thank you to all that continue to read and support City Streets, my professional blog and website!

People Search With a Twist

When you post messages to your friend's wall, do you consider how an outsider might perceive your message?  Are there any items in your "interests" or "activities" sections of your profile that you wouldn't want your mother, teacher, or future employer see?  If so, you need to keep reading. Computer users my age have a false sense of privacy while they prowl through the pages of Facebook and Myspace.  They tend to believe that just because someone isn't their "friend," they can't see what information you've posted.  This isn't true.  There are a number of technologies out on the market and in development that facilitate the quest to gather more information about YOU.

Two new projects are leading the charge of indexing social networking as a method of profiling every user on the internet.  SPOCK is a search engine in private beta testing that browses and analyzes internet profiles of a few major social communities.  The fore-runner of the social indexing project is WIKIYOU.  This search engine launched last month and provides a robust interface delivering search results for close match names as well as exact match.  Both of these engines have the same mission but  operate in a different manners.

When searching for myself, SPOCK presented to me four pages of users with real names matching "James Connors" scattered all around the world.  My actual entry existed on the last page and contained a number of inaccurate items.  Spock prowls profiles looking for identifying information such as your zodiac sign, age, hometown, occupation, etc.  The engine then builds a tags for your entry into a profile that users can then "claim." Similarly, WIKIYOU allows users to claim their profile for their engine as well.  Their method of indexing is to pull clippings, or small snippets, of your various profiles online and reproduce them in their search results matching keyword searches.

This movement towards social indexing represents a major shift in the way the internet works.  Instead of categories or keywords, tags and social networking provides the basis for search results.  The most important bit about these programs is that you do go and claim your profiles because, as in my experience, there can be false information contained within your profile.  Claiming these profiles also allows you to build out the interface with your activities, other links, and aliases throughout the net thus providing potential employers or other checkers the accurate and correct information.

I'm planning another blog entry regarding this idea of claiming your identity on the net in the next few days because I think it's a really important issue to remember as an internet user of the 21st century.  Thanks for reading, and I'll see you... next time.

Social Networking Right in Your Browser - FLOCK

We all know that there are a number of browsers on the internet these days. Today, I want to take some time to discuss FLOCK, a socially oriented browser built on the Firefox platform. This unique browsing program combines a host of features from Blogging to media streams right into your browser, thus eliminating the need to browse to blogging interfaces or load special plug-ins. Though their market share isn't even on the level of the big three, Internet Explorer, Firefox, and Safari, FLOCK carves out a niche for socially minded, tech savvy users. Perhaps we will see more and more users from my generation using this tool as social networking sites such as Facebook and Myspace become more and more popular. I think FLOCK is worth everyone's time because of the accessibility, standardization, and tools that this wonderful browser has to offer. Dominating the browser scene is the standard, meat and potatoes, Microsoft Internet Explorer. Despite a recent update, IE still fails to follow some basic web standards and is known to be vulnerable to many mal-ware exploits. Mozilla Firefox is the open source alternative giving IE its toughest competition. This browser combines an easily extensible platform with standards compliant engine and a healthy dose of non-conformism that has many younger users leaving Microsoft behind. Apple's Safari browser should be familiar to every Mac user since it comes bundled with every Apple system much the same way IE takes over Windows. Steve Jobs boasts about Safari's fast load times and full compatibility as two of the browser's strongest point. Apple has even launched a Windows Beta aiming at promoting market share and providing development tools for Windows programmers to use on the newly released Apple iPhone. Unfortunately, none of these browsers can combine all of the bits and pieces of social media that I was looking for straight out of the box. Then came a mention of FLOCK on the CNET Buzz Out Loud podcast that brought this new browser to my door.

As I said earlier, FLOCK is built for those who have a large web presence, especially if that has to do with social networking and blogging. Being a 20 something and interested in technology, this was a natural step for me - perhaps just an extension of my long hours spent crawling through Facebook. In a nut shell, FLOCK brings all of the best things that I love about Firefox, ScribeFire, Sage, and live bookmarks into a single integrated interface. I'm going to focus on the two features I find to be the most convenient: blogging toolset and the Feed Sidebar.

The blogging tool set will automatically discover most internet based blogging interfaces such as Blogger, Wordpress.com, Livejournal, and more. Asking permission first, FLOCK can import your settings from these blogs and then offer you the ability to write a post straight from a button on the tab-bar. For me, it's always been cumbersome to have to navigate to the back end of my wordpress blog and then post so this was a great time saving feature.

By entering the interface (a quill icon), the user gets a new window with full HTML support in which to craft their post. At this point, the user hasn't needed to decide where it's going. Upon finishing their work, the blogger gets a confirmation screen and chooses where to post their blog. I have to admit, sometimes when I start writing a blog post, I can get carried away and end up with a rant rather than something tat is designed for public consumption. Having the option of where to post the article allows me to easily tunnel to my rant blog and come back another time to write the intended article when I'm relaxed. All in all, it just works. The interface is easy and intuitive, such that I've recommended it to many of my non-technical friends.

The second feature I wanted to mention was the use of a sidebar feed aggregator. Those familiar with Sage in the Firefox browser will appreciate the simplicity of this nifty tool. Whenever you browse to a website that has an active RSS or ATOM feed attached to it, FLOCK will post a toolbar and ask if you want to subscribe to it. Assuming you choose to subscribe, you can then browse through all the available articles from the feed via a sidebar interface. The sidebar will show the number of new articles in the feed and, when clicked, opens a tab that shows you the feed in a Sage-esque sort of interface. The reader can choose the display to work with two or three columns, and decides whether to see headlines, excerpts, or the entire article. By default, FLOCK will mark the news items read as you scroll past them allowing you to scan the headlines for something of interest while leaving not requiring the user to check or click anything to proven that they've moved on from that given nugget of information.

The innovation just continues from here. Media feeds, visual bookmarks, and a trendy "in" feel brings FLOCK to the top of my list of browsers now. It's as easy as Firefox but more useful for those spending lots of time on the social web. I appreciate all of you readers and especially Todd Cochrane's mention on his Podcasting website, www.geeknewscentral.com. I listen to his witty conversation many times a week, so go on over and check him out. Stay glued to this feed for more web centric posts and all of your technology analysis!

DARPA Brings New Meaning to the Mobile Web

A wired blog article broke news about the Defense Advanced Research Projects Agency (DARPA) newest public project.  These little pals are robotic wireless access points, or more properly - autonomous, mesh networked, wireless extension units.  The agency sees the future of the glorified lego mindstorms robots as being expendable units for soldiers to deploy as they move, thereby extending the multitudinous information technologies available to field commandos. Each robot must be less than $100 per unit on small production runs, must have a long service life of 7 - 14 days while on batteries (they won't be recharged), and they must be intelligent.  Swarm technologies have been used in robot demonstrations where each unit is aware of each other and actually work together by passing information from unit to unit to achieve the objective.  These units would be able to heal the network, should an individual unit shutdown or be destroyed.

I found myself wondering about these technologies.  I feel that the most difficult requirement to satisfy will be the cost measure.  I'm sure that some University has been working on just such a project somewhere but otherwise, how could a corporation hope to make and $$ on this?  There won't be any support because they're throw away and self programming.  There won't be any parts market for the same reason so all of their costs for production and development must be paid off within the sale price.  Of course, like every government contract, this project will be going to the lowest bidder.

The hardest part of the hardware will be designing a router that will interface with both the data and voice networks of the military (NIPRnet and SIPRnet plus many others that were not declassified at my time in the Air Force) while at the same time being able to communicate with the other units in the area.  The truss and chassis will probably be a lightweight metal with treads of some sort.  The battery unit will invariably be the largest portion of the entire unit since it will need to power both the propulsion unit and the router technology.  But these hardware issues can surely utilize market technologies without needing in house development.

Software will be a different issue all together.  Not only will the routers have to recognize where information is going and coming from, but they'll need to know where the other units are such that they can cross route information without having to go back to the main servers in order to facilitate faster data transfers.  Each robot will need to have a broad understanding of the current network coverage as well as the holes in reception and be able to navigate to improve connection strength and safety.  Fortunately, DARPA is looking for these units to fit into the urban warfare environment where coverage must be robust with respect to structures and shorter distances rather than the more open distances of desert or wilderness environments.  Perhaps the military will integrate the GPS system into the unit providing waypoints for the robots to traverse but this would increase costs and incur further programming time for what was supposed to be a zero-configuration project.

In summary, I think that this particular project will be a new step for DARPA by showing their interest in disposable network technology (tolerance for it falling into enemy hands with no plan for recovery by US forces... can you say self destruct?) as well as their continued insurmountable cost positions.  Let's get real... even if a company was going to get further gov't contracts as a result of this, there is no way they'll be able to fulfill the mission specs while simultaneously staying within the price point for each unit.

Documentation

I am currently working on a project for ISPS that simply doesn't want to work correctly. Sure, the project wasn't commissioned by anyone in particular but rather, it was the manifestation of seeing a need and fitting a solution to that need. That need is of documentation. So what is this project that you speak of, James? Well, our office administers somewhere in the neighborhood of 1700 computers and 2 data centers... that equates to about 50 - 100 support tickets per day... we're a busy shop. Users break things, download programs they shouldn't, contract viruses, or just flat our fry the computer at times. As a department, we have some unique ways of fixing these ailments but they aren't set down anywhere.

For this reason, I have taken it upon my self to produce some sort of support repository that would be an easy place to update solutions to various computer problems. For example:

This week, our office has seen a number of cases where users, particularly laptop users, have contracted the notorious VUNDO or VIRTUMUNDO virus. This particularly nasty computer virus blocks anti-virus software, locks itself away with guard dog dll's and even changes it's name at logoff through a registry rewrite.

Some people may be scratching their heads at all of that, but if you're still with me, then you'll realize how nasty such a program is. In fact, there isn't an anti-virus product out there that takes care of everything related to VUNDO, therefore 3rd party programmers have made effective programs freely available. But where are they?!

This was what I faced this week - a learning curve on how to attack such a problem as a computer virus that did not tell me where it was laying. Rather, it hid from me with all it's heuristic intelligence. If we had at hand the necessary documentation to deal with the problem, I would have been able to resolve the infection in a matter of hours (time for the computers to run the various cleaning utilities) rather than having the issues drag on over night.

To this end, I am building a support wiki that will rule the world!... or just our department (with a little luck and some group buy-in). For privacy purposes, I will not disclose the URL to this website but anyone interested is welcome to email me for more details.

Microsoft Office LIVE Focus Group

PremiseToday was the first time that Redmond has reached out to put money into my pocket. About a week ago, I received a phone call asking me to work with a market research firm to speak about their product - Microsoft Office Live. The whole program is software as a service - in other words, you pay for programs as if they were a subscription with varying levels of functionality and support for different price points. I think the whole concept is ok in form but Microsoft's implementation has been horrific at best - they seem to get that, hence the focus groups targeting users that signed up but then almost never went back.

Body Upon arrival at a rather interesting office building, I was asked once again to screen and answer questions that pertained to the study. It's ok... I guess, but it was the third time that I was screened (the first at the initial interview request and the second upon the confirmation of the appointment). I understand the need to be thorough but I think it's a bit much to answer the same questions three times over. The desk attendants showed me to a waiting area with some warm sandwiches and soda. As more people arrived, it became clear that they weren't going to take everyone and lo and behold they took only three of the crowd that had assembled.

I didn't hear what became of the others because I was called into the room for the focus group. There was the stereotypical mirrored glass behind which researchers were scrutinizing our every move and phrase. This is normal to me now since I have completed a number of different focus groups around the Boston area. The warmup questions were similar and always landed just short of what we were there to discuss. I think that it was an interesting contrast between we three chosen ones - one artist lady that didn't know anything about computers that AOL didn't tell her - one would be start-up guy that thought he knew everything about computers but had a financial advisor's background - and then me, the college kid that works in IT working towards a degree in MIS. It was clear that I had the most technical knowledge of the bunch. I'm not making that distinction because I'm "better" so to speak but rather because they drew a good diverse background - a fair cross section of the possible future users.

An hour later we had decided that the program wasn't useful because it was too hard to navigate and wasn't giving the user what it needed when it needed it. In other words it wasn't user friendly or intuitive. As a group we had given the researchers some targeted feedback that I think was worth our $130 honoraria... If I do say so myself. It will be interesting to watch over the next few months to see if anything from our small panel actually makes it to the end product at Microsoft.

With that, I bid you adue - I'm hoping that these will come more often now that final exams are over for me. I definitely appreciate your readership and hope that you stay tuned!

Web 2.0

What is it? I think that Web 2.0 is more than just a name, more than a simple idea of sharing. No, Web 2.0 is the future of technology. Think about it - what websites have become some of the biggest money makers in the near history? Mark Zuckerberg, the 20 something founder and CEO of Facebook.com, was offered 1 billion dollars for his social networking website and now supposedly waits for a $2 Billion Offer. There's big business where people can come together and create something for almost nothing. I don't think that we should be afraid of this move though - rather I feel energized by these developments. A fellow blogger hit the nail right on the head on his personal blog. People no longer wait for mail from the postal service, nor do individuals require years of experience in order to have their part in the information super highway. I'm just a college student that enjoys sharing his perspective on the world, especially where it comes to computers and technology but that doesn't discount my contributions.

The internet has become much more than a way to post or find information; it has become a tool for everyone to use. No one is kept out, no certifications or resume required - just an interest and a dream. I hope that anyone reading these posts are enjoying the time that I spend here because I enjoy it and that's why I do this. The ability to teach, share, or even argue is a freedom I enjoy and wish to bring to everyone that wants to listen and participate.

Ubuntu 7.04 Fiesty Fawn - My New Best Friend

IntroIt wasn't too long ago that Ubuntu launched their new open source linux release, Ubuntu 7.04 Fiesty Fawn. Later that day, the Ubuntu servers crashed under the unprecedented load from enthusiasts attempting to pull the new release. But what is Linux and what does it mean to be open source?

Definitions Linux is an operating system (OS) similar in function to Macintosh OS X Tiger and Microsoft Windows Vista. These programs run your computer and allow the user to interact with the machine and complete operations. Wikipedia defines Linux as: Linux (IPA pronunciation: /ˈlɪnʊks/) is a Unix-like computer operating system family. Linux is one of the most prominent examples of free software and of open source development; its underlying source code is available for anyone to use, modify, and redistribute freely. The kernel - or core - runs like Unix and has a similar reputation for stability. But Unix is text only so the latest version of Linux provide user interfaces that resemble those that Mac or PC users operate. In some cases, Linux interfaces are easier to use and customize than their corporate counterparts.

I've been saying a lot about open source on this blog, but what is it really? It sounds highly technical and scary - let's try to clean it up a bit. Open source products are a different way of developing, designing, and ultimately releasing a software product. All programs run on a source code that is the backbone or spine of the application - it holds it all together and like our spinal cord, communicates or coordinates the many processes of a software program. Traditionally, corporate software designers like Microsoft opt to hold the source private so that others cannot duplicate or change the programs they distribute. This ensures market security but stagnates 3rd party development and kills customization.

Open source projects do just that, they "open" the source code and distribute it along with the program they've developed. Now 3rd party programmers and customers can view and alter the underlying code that runs their programs in order to customize their programs. A number of different software licenses are used by developers to control their products but this is beyond the scope of this article. Open source is gaining popularity throughout the world because it pulls on the expertise by many in a community feel to maintain and develop projects. You probably know a few open source projects. RedHat Linux, Mozilla Firefox and Thunderbird, Wordpress, and many more. All of these projects have huge user bases and programming community support that keeps them fresh - Ubuntu is no different.

Ubuntu So let me talk about the crux of this entire post -> UBUNTU 7.04 Fiery Fawn! I just have to say that this Linux release is amazing. I haven't had much experience with Linux yet just because all of my work has been on Windows PC's and Apple Mac's so far - I wanted to try it out. I'm really happy that I chose to launch into Linux with Ubuntu. The UI is flawless and easy to use - maybe even familiar. It features easy access to the terminal as well as customization and system control panels. But I think the best part is that it's FUN! I can't think of too many OS's that I would call fun.

Right from the get go, I knew that this was a different kind of OS. Ubuntu is distributed in ISO disk image formats that you must either virtually mount to a drive or burn to a CD. These CD's are what is known as LIVE-CD's because they will boot and run the operating system from the CD-ROM drive without changing anything about your computer. I could try out the UI and use all of the features of the program before deciding to install. When I did decide it was time, Ubuntu did the installation right from the LIVE-CD interface rather than the nasty text interface that you have to install windows from. It was so easy.

15 Minutes later I was using Ubuntu on a crappy old Dell laptop. I didn't need to find drivers, programs or anything - it was all there. As the computer booted into it's new operating system, I was greeted by fresh graphics and fun sound effects. I wanted to play and play I did. I spent an hour just going through everything in the OS and trying to learn more and more. As of today I've even installed Flash into Linux and used it a number of times. So... what's that's about all I can muster right now, but I'll be getting back to this and posting an update in the next week. I'm really excited to use this even more.

Conclusion Ubuntu is a dynamic and refreshing departure from the standard graphical interface such as Windows and Mac. I was excited to play with it and learn and try out this new product. I know that I can take it for a ride any time I want or program modules and customize my own version. I could even sell it if I wanted. I suggest that everyone should take a few minutes and try it out - it's so easy. There's also a Server release that features customizations and 1 touch LAMP (Linux, Apache, MYsql, and PHP4) installation - something that every webserver needs.

This operating system is a huge step in the right direction for open source projects and I feel that if someone wants to step into the Linux/open source realm, this is a great first OS to play with.

Booo Monopoly Microsoft, Hurray Google!

Today Google announced that they would be launching capabilities to support presentations within the Google Documents & Spreadsheets service. This marks a major inroad into the world of document management and word processing. A ZDnet blog brings more details to the announcement. But what does this mean? For one, Office might not be the top dog for too much longer, in the personal computing field at least. Currently, Microsoft owns 95% of the office productivity market, most of which is dominated by the business market. Corporations are usually much slower to adopt new technologies because of their need to test, harden, and secure most applications. The other reason MS has such a large market is that it's products work well together - windows with office, office with exchange, exchange with Windows Mobile etc. Companies are going to need to branch out and take some risks if they are ever going to get out of the MS strangle hold.

There are many companies starting to test out these new technologies. Many cities and towns are starting to require that documents archive into an open source format. Massachusetts legislatures were among the first to convert to the open source formats - Hamburg, Germany is close to follow. Why are they moving? Well, open source products are earning more and more respect among the consumer and business groups. Google Apps provides an online office suite available free of charge to individuals and schools as well as a more robust premium version for enterprise. Open Office is another open source office suite - desktop based - that utilizes the now common and highly secure Open XML formats. Perhaps this is the beginning of the end of Microsoft?

True, Redmond has tried to embrace the XML wave by releasing their Office Open XML format. BUT - this isn't inter operable with other open source document programs. I, for one, feel that there needs to be more testing and proving built into the current open source productivity suites so that corporations will find more confidence in these solutions. By bringing more money and time into these technologies, the very solutions we're working to improve will develop incredibly fast.

No matter what productivity platform you choose to use, I suggest everyone look into the open source solutions because they are making up more and more ground on currently available private software (Read as MS Office Suite). Check it out - GO OPEN!!

Choose Shared Hosting Wisely

What do we look for in a hosting service? Are there any certain characteristics that one needs to consider when making their decisions regarding where they will land their homepage. Here are a few things that I thought about when I was looking for a hosting service.

  1. Price Value
  2. Reputation
  3. Customer Service
  4. Ease of Use

Price Value What are you getting for what you're paying for? This the measure that basically indicated what services you should be receiving for the money that you're paying to the hosting service. These benefits would consist of, in their most basic form, the hard disk space provided, the bandwidth allowed, an interface panel, some mail services (maybe), and other assorted benefits. Many current hosting companies are engaging in something known as oversale advertising. That is to say that they are promising more benefits than any person could possibly use. A sample of a benefits page can be found here.

Reputation This is the word of mouth opinions of others regarding the service, benefits, and the general feel of a company. Some people will look at websites such as http://finance.yahoo.com to research their companies while others will cruise to forums to discuss their experiences wtih others in forums like these DreamHost Forums.

Customer Service Generally speaking, this is a topic that one can only research by asking other people about their experiences. Occasionally companies will post their support systems online or at the very least leave contact information for their support system. Things to look for here are the methods of contact - do they have support phone numbers or is it strictly email support? This is definitely a question that you need to ask because some users don't have a tolerance for delayed response to support requests - Developers or web designers especially.

Ease of Use Another personal tolerance characteristic. Most personal blogging or recreational users would rather have an easy to use interface that might not provide the "power user" interfaces that higher level developers would want. On the other hand, the power user will become rather frustrated if they don't get the options that they need. Carefully consider what you need and choose accordingly. Some hosts have customizable interfaces that a user can choose which interface (technical or simple) they feel is most appropriate.

The moral of the story is to do your homework and choose wisely. It's dangerous to believe all the hype and advertising without asking the questions behind the ad. Does the host have dedicated support? How has their customer satisfaction been over the last 5-10 years? What kind of uptime are they showing? Is there a SLA - a Service Level Agreement? What about dedicated servers? Think clearly and ask questions. As always, if you have questions, send me a message at james.m.connors@gmail.com and I'll be happy to discuss or assist your hosting quest.

Home Pages

I really dislike not knowing php as a language because it's making it rather difficult to design this website into what I'm looking for. The issue is this: how do I make this website into a real website rather than just a blog? My answer was to actually use a static page rather than just using the posts page. I want there to be a Blog page where the posts reside rather than the on the home page. Perhaps I'll place a single entry at a time into the page, but other than that... I'm not really interested in throwing more into the beginning because I want this to be very professional. That is the idea.

So, for the last two hours, I've been learning - slowly - how to put in a static page. This is all above my head at this point, however I think I've found a way to do it that will suit my purposes. It's going to be a technique that will take the elements of the theme by placing a home.php file into the theme directory that will redefine a static page and then refer to the index page as a blog stepping point.

The saga continues and the coolest part is that you, the readers, will be able to see the result. I'm going to have to make a decision at some point. Right now, I'm waiting for the replies of a number of developers. They would be able to help me out a bit - and especially when I'm looking to try to set up the website for success right from the beginning.

Stay tuned!